News | Contact Centre
Today, more so than ever, your business needs to be agile to respond to customers quickly, day or night, and your employees need to be equipped to handle a constant flow of queries across multiple channels. In this new digital age we live in, faster response times can be a key differentiator, helping you stay
Are organisations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson Bourne shows that almost all (94%) of organisations recognise the ability of AI to improve contact center performance, with 87% reporting that “adopting or improving AI in the contact center” continues to be a top
