Horizon Cloud Contact Centre Header

Meeting your Requirements

We provide you with the capabilities that you have requested, which can be fully tailored to meet your business requirements.

Resilient, Secure & Scalable

The contact centre solution is hosted across three state-of-the-art data centres, so you can be sure of getting a highly resilient and secure contact solution

Wide Range of Functions

We offer a comprehensive set of standard features that not only meet your need but offers you the possibility to redefine your customers experience.

Horizon Omni Channel Interface

Technology aligned to your business needs

Horizon Contact Centre is a cloud-based, integrated business communication and customer contact solution that simplifies multichannel customer interaction. The Contact Centre is designed to work with Horizon and Collaborate, providing a feature for front and back office contact centre agents.

Building you
a seamless experience

The interface gives agents a master view of customer communication across all channels, so they can ensure a seamless experience. Horizon Contact supports inbound and outbound voice channels, webchat, and email, enabling a highly personalised customer experience.

Horizon Cloud Contact Centre
Omnichannel Layout

Smart ways of working with Omnichannel

Omni-Channel offers a range of proprietary applications to enable engagement with your customers in the most responsive and effective way. Now you can deliver a unified customer experience, regardless of whether it is through email, chat, video chat, SMS, MMS, voice, social media, or app stores.

Gamma Gold Partner Logo

Get In Touch Today!

Have any questions? Drop us a message and we'll call you back.

Contact Sales