When a system goes down, getting that system back up and running quickly is the goal of every managed service provider (MSP). All too often however, a backup will fail, causing the MSP to lose confidence in the backup and recovery process. Lack of consistency in backup performance means MSPs have to do more work
For most contact centers, the agent workforce is one of the biggest expense lines on the budget. In fact, the agent talent pool can account for up to 70% of a contact centers annual operating budget. So, the importance of optimising it – getting the most value from the people that comprise it – cannot
For small to midsized businesses, Microsoft Windows based systems remain dominant. Windows continues to be the operating system most widely used on desktops and laptops. And Microsoft Office remains the most widely used work office suite. So it’s no surprise that Windows systems remain the top target for ransomware attacks, too. A stunning 100 percent
