Did you know, after one minute of listening to a Music on Hold solution, 81% of customers thought they were waiting for less than one minute? Music on Hold helps keep your callers engaged and happy, whilst waiting for an operator. You can create bespoke messages too, so you can directly address the needs of
Why is Monitoring Remote Work So Useful? In an office environment, companies can monitor their employees to ensure they are consistently delivering the best work. Most businesses have crucial KPIs and metrics to measure, ranging from the number of calls answered, to first time resolution rates. Although having an employee monitoring system in place for
Today, more so than ever, your business needs to be agile to respond to customers quickly, day or night, and your employees need to be equipped to handle a constant flow of queries across multiple channels. In this new digital age we live in, faster response times can be a key differentiator, helping you stay
