Microsoft Teams – Direct Routing Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft calling plans and without the need for on-premise hardware. Teams – Direct Routing utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.
It’s a perfect way to deliver a great customer experience, you can quickly connect your customers to the right team, reducing their wait times and giving them any simple business information, like opening hours, without the need for a call. Speak to us about Horizon Chat. Customers like to talk and thanks to Horizon Contact