ConnexusConnexus

  • Solutions
    • Managed IT Services
      • Business Continuity
      • Cloud Computing
      • IT Security
      • IT Support
    • Unified Communications
      • Avaya UCaaS Solution
      • Avaya Unified Communications
      • Avaya Contact Centre
      • Horizon Hosted Telephony
    • Connectivity
      • High Speed Internet
      • Gigabit Voucher Scheme
      • LAN, WAN & WIFI
      • Mobile
      • SIP Trunking
    • Case Studies
      • Blade Group
      • Boom Cymru
      • Howard Tenens
      • National Windscreens
  • Company
    • About Us
    • Charities
    • Meet The Team
    • Join Our Team
  • Schools
  • Case Studies
  • News
  • Contact
  • Portal
John Doyle
Monday, 13 August 2018 / Published in All News, Avaya

Get In-Depth Reporting With Your Avaya System

AVAYA CALL REPORTING FOR AVAYA IP OFFICE™
Making it easy to understand what happens with every call.

Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard reports. Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration. Real time agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wall-boards and customized agent dashboard displays.

Features include:

  • Built around Hunt Groups, Voicemail Pro, IVR
  • 50+ Standard Reports
  • Cradle to Grave
  • Modern Display
  • Affordable & Installs in minutes
  • Choose features you need

AVAYA CALL REPORTING ADD-ON MODULES

Standard Reports
You can’t manage what you can’t measure. Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.

Custom Reports
With Custom Reports you can create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.

Recording Library
Recording Library easily integrates with IP Office Voicemail Pro and cradle to grave reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable retention policies determine how long recordings are kept, and allow storage throughout your network.

Agent Dashboards
Agent Dashboards improve agent productivity and visibility through widgets and account / reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.

Realtime
Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying current statistics. Wallboards are easy to implement with pre-built templates and can be customized, including setting alerts and trigger thresholds.

 

For more information on Avaya’s Call Reporting please download Avaya’s PDF:

https://www.connexusuk.com/wp-content/uploads/2018/08/Avaya-Call-Reporting-Fact-Sheet.pdf

 

 

  • Tweet

What you can read next

Gigabit Voucher Scheme goes Nationwide!
James Hopkins Trust: The Kite Ball
Proud Sponsor of Brimscombe & Thrupp FC

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Category

Month

Recent Posts

  • Call & Contact Centre Expo │ 27th & 28th March 2019

  • James Hopkins Trust: 30th Anniversary Kite Ball

  • Why Office 365 Backup?

  • Proud To Sponsor Meningitis Now Five Valleys Walk

  • Proud Sponsor of Brimscombe & Thrupp FC

Our customers say
  • "
    Avaya solution was expertly delivered.
    Barrie Taylor - MDL Kelex
  • "
    Great service from Connexus they go the extra mile.
    Tim Harris - Abbey Business
  • "
    The planning & implementation of the project could not be faulted & is a credit to all involved.
    Phil Lomas - National Windscreens
Contact Us
Support: service@connexusuk.com
Sales: sales@connexusuk.com
Call Us: 01453 827700
Useful Links
  • Case Studies
  • Customer Portal
  • News
  • Terms and Conditions
  • Privacy Statement
Connexus Networks Ltd, Unit 202, Stonehouse Business Park, Stonehouse, GL10 3UT
Copyright© Connexus Networks Ltd 2019, Company No. 05454004
TOP