Avaya Call Reporting (ACR) brings to small and midsize businesses the capabilities they need to manage their IP Office™ phone system and deliver a better customer experience. ACR is a scalable call reporting and contact center solution that can be deployed on top of an existing IP Office™ platform.
Supports voice, email & web chat customer interaction
SKILL BASED ROUTING
Identify your staff's strengths to direct customers to the right people
Manage and train staff with integrated reporting & real time stats
Record all calls for staff development & training
Making It Easy To Understand What Happens With Every Phone Call