Avaya IP Office Contact Centre (IPOCC) is purpose built for businesses with 5 to 250 contact centre agents. It combines Avaya customer experience leadership with the simplicity and value of IP Office with full multi-media capabilities.
Supports voice, email & web chat customer interaction
SKILL BASED ROUTING
Identify your staff's strengths to direct customers to the right people
Manage and train staff with integrated reporting & real time stats
Record all calls for staff development & training
Learn more about how we can manage and maintain your Avaya IP Office Contact Centre integration.